Responsible gambling

At Spinchester Casino we want your experience to be entertaining, safe and under your control. Gambling should be a fun leisure activity, and it’s important to recognise when it becomes stressful or starts to affect other parts of your life. If you ever feel concerned about your own play or someone close to you, there are clear steps you can take and practical tools we make available to help.

Responsible Gambling

We support responsible play by offering clear information, practical account tools and responsive support. Responsible gambling means setting boundaries, understanding the risks, and using the safeguards available to keep play enjoyable and affordable.

If you feel your play is changing from recreational to worrying, that’s a sign to act — there is no shame in asking for help or using tools to manage your activity.

Warning Signs of Problem Gambling

Watch for changes in behaviour that could indicate gambling is becoming a problem. These common signs include:

• Spending more money or time than intended and finding it hard to stop.
• Chasing losses — trying to win back money by continuing to gamble.
• Neglecting work, family or social commitments because of gambling.
• Borrowing or selling items to fund gambling or hiding financial activity.
• Feeling anxious, depressed or restless about gambling or finances.
• Lying to friends or family about gambling activity.

Self-Assessment Questions

To help you reflect, consider simple questions about your behaviour over the past 12 months:

• Have you missed other important activities because of gambling?
• Do you gamble to escape stress or to lift your mood?
• Have you needed to gamble with larger amounts to get the same excitement?
• Do you worry about how much you gamble or how much you spend?

If you answer “yes” to one or more of these, it may help to use controls or seek support.

Tools to Help You Control Your Play

Practical, immediate tools can make a big difference. These are designed to help you stay within limits that feel comfortable and sustainable.

• Deposit limits — set daily, weekly or monthly caps on how much you can add to your account.
• Loss and wagering limits — limit how much you can lose or stake over a set period.
• Session limits and reality checks — reminders that appear after a set time online to help you reflect on play duration.
• Time-outs — short cooling-off periods that prevent you from logging in for a set time.
• Self-exclusion — longer-term blocks that close access to your account for months or permanently.
• Account cooling features — pause marketing communications or temporarily disable promotions that encourage play.

These tools are available in your account settings or by contacting our support team, and can usually be applied immediately.

Deposit, Loss and Wagering Limits

Setting financial boundaries is one of the most effective ways to control gambling harm. We encourage you to:

• Decide on a comfortable budget before you play and stick to it.
• Use the deposit limit feature to prevent impulsive increases in your spending.
• Consider both loss and wagering limits if you want broader protection.

Limits can be reduced instantly. If you wish to increase a limit, there may be a short cooling-off period before the higher limit takes effect — this is designed to protect you.

Time-Outs and Self-Exclusion

If you need an immediate break, a time-out can stop access for a short period while leaving the account open for later use. For longer or permanent breaks, self-exclusion closes access entirely and prevents you from creating another account.

Typical options include:

• Short time-outs: a few days to several weeks.
• Longer exclusions: several months to permanent exclusion.
• Support during exclusion: guidance on next steps and how to re-open your account once the exclusion period ends, if appropriate.

Account Restrictions and Verification

We may temporarily restrict an account to help protect a player or to comply with verification and safety checks. Common reasons include identity checks, unusual transaction patterns, suspected problem gambling or at a player’s request.

If your account is restricted, our customer team will explain the steps needed to lift the restriction and will support you through any responsible-gambling measures you choose to put in place.

Support and Where to Get Help

If you feel you need extra support, please reach out. Asking for help is a strong first step and there are trained professionals and local services that can provide confidential, practical assistance.

Immediate steps you can take:

• Pause playing and take a time-out while you consider options.
• Contact our support team to discuss limits, self-exclusion or account closure.
• Speak with a healthcare professional or a trained advisor in your local area for confidential guidance.

We are here to listen, to apply safeguards on your account, and to help you find the right support for your situation.

For Family and Friends

If you are concerned about someone you care for, your support can make a real difference. Approach the conversation with care and without judgement. Practical actions you might consider:

• Talk openly and calmly about what you’ve noticed, focusing on behaviour and impact.
• Encourage them to use account tools like deposit limits or self-exclusion.
• Suggest they seek confidential, professional support and offer to help them make contact.
• Consider practical financial safeguards, such as helping to place bank blocks or removing saved payment methods, with the person’s cooperation.

If you need guidance on how to act, our team can advise on the steps we can take on the account itself.

Protecting Your Account and Financial Safety

Keeping your account and finances secure reduces stress and risk. Simple steps include:

• Use strong, unique passwords and enable device recognition where available.
• Remove saved payment methods if you feel they make it too easy to deposit.
• Review transaction histories regularly and contact support about any unfamiliar activity.
• Consider speaking with your bank about optional gambling blocks on cards.

If you’re concerned about the financial impact of gambling, pause activity and seek confidential advice before making changes to your personal finances.

Our Commitment and Review

Spinchester Casino is committed to supporting safe play. We continuously review our tools, staff training and account monitoring practices to better identify and assist players who might be at risk. When you reach out, we will treat your concerns with respect, privacy and care.

If you want to make changes to your account or discuss support options, our customer team is ready to help and will work with you to find the most suitable approach.