Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information Spinchester Casino collects, why it is collected, how it is used and shared, and the rights available to you under applicable UK and EU data protection laws.

Information We Collect

We collect information you provide directly and information gathered automatically when you use our services.

• Account and identity information: name, date of birth, email address, phone number, postal address, and documents used for identity or address verification.

• Account activity: registration details, gaming activity, session information, customer support communications and account preferences.

• Technical and device data: IP address, device identifiers, browser and operating system information, and website usage logs.

• Communications data: correspondence with customer support and any information contained within those communications.

• Marketing preferences: your choices regarding promotional communications.

• Cookies and similar technologies: information collected through cookies, pixels and similar technologies for functionality, analytics and personalised experiences.

How We Use Your Information

Your information may be processed to:

• Create and manage your account.

• Verify your identity and comply with KYC and regulatory obligations.

• Prevent fraud and enhance platform security.

• Respond to enquiries and provide customer support.

• Improve our services through analytics.

• Send marketing communications where consent has been provided.

• Comply with legal and regulatory requirements.

Lawful Bases for Processing

Where applicable, we rely on one or more of the following legal bases:

• Performance of a contract.

• Legal obligation.

• Legitimate interests.

• Consent.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to provide website functionality, remember preferences, analyse performance and improve user experience.

You may control cookies through your browser settings or available opt-out tools. Disabling certain cookies may affect website functionality.

Sharing and Disclosure of Personal Data

Your personal information may be shared with:

• Service providers supporting hosting, IT, analytics, identity verification and customer support.

• Regulatory authorities and law enforcement where legally required.

• Fraud prevention partners.

• Parties involved in business transfers, mergers or restructures.

• Providers receiving aggregated or anonymised information that cannot identify you.

All third parties receiving personal data are required to protect it and process it only for authorised purposes.

International Transfers

Your personal data may be processed outside your country of residence. Where data is transferred internationally, appropriate legal safeguards, including standard contractual clauses or equivalent protection mechanisms, are applied.

Data Retention

Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes and satisfy legitimate business requirements. Retention periods vary depending on the type of information and applicable legal requirements.

Your Rights

Depending on applicable legislation, you may have the right to:

• Access your personal data.

• Correct inaccurate information.

• Request deletion where legally permitted.

• Restrict or object to certain processing activities.

• Request data portability.

• Withdraw consent where processing relies upon consent.

If you remain dissatisfied after exercising your rights, you may submit a complaint to the relevant data protection authority.

Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse and alteration. These measures include encryption, access controls and system monitoring. Access to personal information is limited to authorised personnel who require it to perform their duties.

Registration, Verification and Responsible Gambling

When registering an account, Spinchester Casino processes information necessary to create and verify your account. Verification may require identity documents and additional personal information to satisfy regulatory requirements. Account activity may also be processed to provide responsible gambling tools and meet regulatory obligations.

Children and Minors

Our services are intended exclusively for adults who have reached the legal gambling age in their jurisdiction. If we become aware that personal information belonging to a minor has been collected, reasonable steps will be taken to remove that information.

Automated Decisions and Profiling

Automated systems may be used for fraud prevention, risk assessment and personalisation of certain services. Where required by law, information regarding automated processing and the rights available to you will be provided.

Third-Party Services and Links

Our website may include services provided by third parties, including game providers and analytics services. These providers operate under their own privacy policies. Where personal information is shared, contractual protections are applied.

Changes to This Policy

This Privacy Policy may be updated from time to time. Material changes will be communicated through the website or other appropriate methods. Updated versions become effective upon publication.

Contact Us

If you have questions regarding this Privacy Policy or your personal data, you may contact the customer support team to exercise your rights or request additional information.